The Influence of Internal Hospital Factors on Patient Satisfaction: A Study at Wonogiri Private General Hospitals
Abstract
The study aims to analysze internal factors of hospitals that can improve patient satisfaction in
receiving treatment at Wonogiri Private General Hospital. Internal factors in study include the
quality of health care and avaibility of facilities. In this study, the population consisted of
individuals treated at Wonogiri Private Hospital. The sample was obtained through probability
sampling of approximately 100 participants who had previously been treated as outpatients and
inpatients. Data were obtained from a questionnaire distributed via Google Forms. The data were
analyzed in SEM-PLS using SmartPLS 3.0. The variables included infrastructure readiness, service
quality, and patient satisfaction. The results showed that service quality contributed significantly to
patient satisfaction, and infrastructure readiness significantly contributed to patient satisfaction.
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