The Role of the Internet of Things (IoT) in Improving the Efficiency and Quality of Bus Transportation Services

  • Yunita Primasanti Sahid University Surakarta
  • Farid Fitriyadi Sahid University Surakarta
  • Evelyne Henny Lukitasari Sahid University Surakarta

Abstract

Digital transformation in the transportation sector has accelerated with the development of Internet of Things (IoT) technology. This article comprehensively discusses the role of IoT in bus transportation systems, particularly in improving operational efficiency, safety, and service quality. Through a literature review and analysis of various global implementations, this article demonstrates that IoT can provide real-time monitoring, intelligent fleet management, and an enhanced passenger experience. This research is expected to serve as an important reference in the development of smart and sustainablepublic transportation in thefuture. This studyinvestigates the role of the Internet of Things (IoT) in enhancing the efficiency and service quality of bus transportation. Using a purposive sampling method, data were collected from 60 respondents, including passengers, drivers, IT staff, management, and government officials. A mixed-method approach was employed: questionnaires measured user perceptions; in-depth interviews explored technical and managerial insights; and field observations and documentation provided operational data. Quantitative data were analyzed using descriptive statistics and paired sample t-tests, while qualitative data were thematically analyzed. Results show that IoT implementation significantly reduced bus waiting times (from 12 to 6 minutes), improved information accuracy (87% user satisfaction), and decreased operational costs by 8%. The average service satisfaction score increased from 3.2 to 4.4. The study confirms that IoT contributes significantly to smarter and more sustainable public transportation systems.

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Published
2025-07-29
How to Cite
Primasanti, Y., Fitriyadi, F., & Lukitasari, E. H. (2025). The Role of the Internet of Things (IoT) in Improving the Efficiency and Quality of Bus Transportation Services. ICEETE Conference Series, 3(1), 238-243. https://doi.org/10.36728/iceete.v3i1.250